Privacy Policy

Effective Date: 8th April 2025

At Envy Aesthetics, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We may collect and hold a range of personal information, including:

Your name, contact details (phone, email, address)
Date of birth
Health or medical history relevant to your treatments
Appointment history and payment details
Photos (before and after treatment, with your consent)
Any other information you provide during consultation or via our website

2. How We Collect Personal Information

We collect personal information when you:

Book or attend an appointment
Complete a consultation or client intake form
Communicate with us by phone, email, online forms, or social media
Visit our website or engage with online booking systems

Where reasonable and practical, we collect information directly from you. However, we may also receive information from third parties with your consent (e.g. referrals or allied health professionals).

3. Why We Collect Your Personal Information

We collect and use your information for purposes including:

Booking and managing appointments
Providing tailored treatments and professional advice
Maintaining clinical records as required by law
Processing payments and issuing receipts
Communicating with you about services, promotions, or updates
Meeting legal and regulatory obligations

4. Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose information in the following circumstances:

To employees, contractors or service providers (e.g. booking or payment systems)
If required by law, court order or to comply with a legal obligation
With your express consent

All third parties who may access your information are bound by confidentiality and privacy obligations.

5. Storage and Security

Your personal information is stored securely using physical, electronic, and procedural safeguards. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

If information is no longer needed, we will securely delete or de-identify it in accordance with Australian regulations.

6. Accessing and Correcting Your Information

You have the right to access and correct your personal information at any time.

To request access or correction, please contact us at:
info@envyaesthetics.com.au
0405502474

We may ask you to verify your identity before providing access. Requests will be processed within a reasonable timeframe.

7. Website and Cookies

When you visit our website, we may collect anonymous data such as IP addresses, pages visited, and session duration to improve our site and services. We may use cookies and similar tools for website functionality and analytics.

You can modify your browser settings to manage or disable cookies.

8. Marketing Communications

We may contact you with updates, promotions or appointment reminders. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Envy Aesthetics
Shop 10, 20 Anzac Avenue, Redcliffe QLD 4020
info@envyaesthetics.com.au
0405502474

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.